Myntra Return & Exchange Guide: Easy Steps

Shopping online on Myntra is super convenient, but what happens when a product doesn’t fit right or isn’t quite what you expected? Don’t worry—Myntra has a simple return and exchange policy to make your life easier.

In this guide, we’ll walk you through everything you need to know about returning or exchanging a product on Myntra, step by step.

Table of Contents

Myntra Return and Exchange Policy: Quick Overview

Myntra offers a 15-day return or exchange policy for most items. The product should be unused, with original tags and packaging intact.

Here’s a glance:

Return Type	Time Limit	Condition
Return	Within 15 days	Original tags, unused, in packaging
Exchange	Within 15 days	Size or color issues, same product only
Refund	5–7 business days	Processed after pickup and quality check

Note: Some items like innerwear, cosmetics, or final sale items may not be eligible.

When Can You Return or Exchange a Product?

You can return or exchange if:

The item doesn’t fit
You received a damaged or defective product
The wrong item was delivered
You simply changed your mind (as long as tags are intact)

Not Eligible:

Personal care products (like lipstick, and perfume)
Innerwear
Used or washed products

How to Initiate a Return on Myntra

Follow these steps:

Open the Myntra App or website and log in.
Go to ‘Orders’ and select the item you want to return.
Tap on ‘Return’.
Choose your reason for return.
Select the pickup address and refund method.
Confirm the request.

You’ll get an SMS/email confirming the return and the scheduled pickup date.

How to Exchange a Product on Myntra

Exchanges are just as simple:

Head to the ‘Orders’ section.
Tap on the item and select ‘Exchange’.
Choose the new size or color (available options only).
Select your address.
Confirm the exchange request.

Myntra will arrange a pickup of the old product while delivering the new one.

What to Expect After Placing a Return/Exchange Request

Here’s what happens next:

Pickup Scheduled: A courier partner will collect the item within 2–4 days.
Quality Check: Once picked up, Myntra checks the product.
Refund/Replacement: If all is good, the refund is processed or the exchange is shipped.

Tips for a Smooth Return or Exchange

Keep original packaging and tags.
Avoid using or washing the item before the return.
Make sure to be available for pickup at the selected address.
Use Myntra’s chat support if your request gets delayed.
Take a photo of the item before return for your records (optional but helpful).

Also Read This: How to Add Gift Card in Myntra

Conclusion

Myntra makes it incredibly easy to return or exchange products with just a few taps. Just remember to initiate the request within the allowed time and keep the tags on. Whether you got the wrong size or simply changed your mind, the process is designed to be quick, convenient, and stress-free.