Canceling a food order can be a hassle if you’re not sure how the app works. Whether you ordered by mistake, changed your mind, or the restaurant is taking too long, this guide will walk you through how to cancel a Zomato order, quickly and smoothly.
Can You Cancel a Zomato Order?
Yes! You can cancel your order on Zomato. But you need to act fast. If the food is already being made or is on the way, it might be too late.
When Can You Cancel Your Order?
You can cancel your Zomato order under the following conditions:
| Order Status | Can You Cancel? | Notes |
|---|---|---|
| Just Placed | ✔ Yes | The best time to cancel is for a full refund. |
| Being Prepared | It may not be accepted; depends on the restaurant. | It may not be accepted; it depends on the restaurant. |
| Out for Delivery | ✖ No | Usually cannot cancel at this stage. |
| Delivered | ✖ No | Too late to cancel. |
How to Cancel a Zomato Order: Step-by-Step
Follow these easy steps:
- Open the Zomato app.
- Tap “Orders” at the bottom.
- Pick the order you want to cancel.
- Tap “Help” or “Support.”
- Choose “I want to cancel my order.”
- Pick a reason.
- Wait for a reply or confirmation.
Tip: The sooner you cancel, the better your chances of getting a refund.
Zomato Cancellation Policy
Zomato’s cancellation policy is based on timing and reason. If your order hasn’t been prepared, you’ll likely get a full refund. However, if food prep has already begun or the delivery partner has picked it up, the refund may be partial or denied altogether.
Some key points:
- Refunds are processed within 5–7 business days
- Zomato Gold/Pro benefits may not apply to canceled orders
- Repeat cancellations might lead to account warnings
Tips Before You Cancel
- Double-check your order before hitting “Place Order.”
- Cancel right away if there’s a mistake.
- Be nice when you chat with support.
- Check the restaurant’s time and reviews before ordering.
- If the app is slow, try Zomato’s website.
Also Read: How to Scan a QR Code in Telegram
Conclusion
Mistakes happen, and Zomato gives you a fair window to fix them. Just remember to act quickly, keep calm, and follow the steps above to cancel your order smoothly.
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Frequently Asked Questions (FAQs)
1. Can I cancel after the restaurant accepts it?
Yes, but only if they haven’t started cooking yet.
2. Will I get a full refund if I cancel?
Yes, if they haven’t started your order. If they have, it depends.
3. What if my food is super late?
Use the Help option to report it. They might cancel or refund.
4. Can I cancel on the Zomato website?
Most cancellations happen in the app. But you can try online too.
5. What if I accidentally placed the wrong order?
Cancel fast using the app. Tell support what happened—they’ll try to help.
6. How to cancel a Zomato order online?
Go to “Orders” in the Zomato app, select the order, and tap “Cancel” if available.
7. How to cancel a Zomato order after placing it?
Cancel it through the app if the order hasn’t been accepted or dispatched yet.
8. How to cancel a Zomato order within 10 minutes?
Open “Orders” and cancel the order within 10 minutes if the option is available.
9. How to cancel a Cash on Delivery order on Zomato?
Cancel it via the app, as long as the order hasn’t been processed or dispatched.
10. What is the Zomato order cancellation number?
There’s no specific cancellation number; use the app or website to cancel.
11. What is Zomato’s cancellation policy?
You can cancel before the restaurant accepts or dispatches the order. No cancellations once it’s in transit.
12 . How to cancel an order on Zomato before delivery?
Cancel via the app if the order hasn’t been dispatched for delivery.
