How to Return or Exchange Product on Myntra

Providing an extensive range of clothes, jewelry, and shoes for men, women, and kids, Myntra is one of the best online shopping platforms in India. We all know that shopping online is quite beneficial, however, there may be some circumstances where a product needs to be returned or exchanged such as wrong size, damage, or distinct reasons. Luckily, Myntra allows its customers to return or exchange their goods without any hassle. This article serves as a guide on how to return or exchange a product on Myntra in a systematic manner.

Myntra Return and Exchange Policy Overview

Customers need to read the fine print and align their return and exchange actions with Myntra’s policies as not all products qualify for returns and exchanges.

  • Return Period: You can return a product after using it within 30 days from the date you received it. The products returned must be in their original packing, unwashed, and unused along with the tag.
  • Exceptions: Most of the products that fall under cosmetic products, beauty, and even some categories of accessories may not be allowed to return because of hygiene factors. Return policies apply specifically to certain products.

Now, we will examine how customers can return or exchange products on Myntra.

How to Return a Product on Myntra?

How to Return a Product on Myntra

Step 1: Log into Your Myntra Account

To return the product, you must first log into your My Myntra Account on either the mobile app or the website.

Step 2: Go to ‘My Orders’

Now open and click on My Orders from the menu, which should detail all your previous orders.

Step 3: Select the Product You Want to Return

Search and select the order that you want to return the item from, and then click that order to check all the items in the order. Choose which item you would like to return.

Step 4: Choose a Return Reason

Myntra provides several return reasons to choose from, such as:

  • Incorrect size or fit
  • Damaged or defective item
  • Change of mind
  • Wrong product received

Choose the reason that exactly matches the return request. Supplying correct information will help Myntra make faster returns.

Step 5: Select Your Preferred Refund Method

Myntra has other modes through which your money could be returned:

  • Refund to Myntra Credits: With this option, the money will be returned to your Myntra wallet, so that you can spend it on other things.
  • Refund to the Original Payment Method: The money being returned can be refunded through the original means of payment that was used, be it a debit card, credit card, or any other option, it doesn’t matter.

Step 6: Schedule a Pickup

Once you have made your return choice, Myntra will send a delivery person to your location to pick up the item that you want to return. You can simply hand over the item to the delivery man, but ensure that the package with the item is sealed and the original box is used. If you were given a return label, remember to attach it to the package.

Step 7: Return Processing

The refund process cannot be started until the Myntra team receives and processes the returned product. After the team makes a note that the product is indeed returnable, your return application should be processed covering the refund. Refunds, on average, process pretty quickly and get paid back within 7-10 days, but can take longer on occasion.

How to Exchange a Product on Myntra?

Myntra is highly beneficial for exchanges, be it for sizes, colors, or any other reasons. Here is how you can exchange a product on Myntra within a few minutes.

Step 1: Log Into Your Myntra Account

Make sure to visit your Myntra account before you can exchange or return items.

Step 2: Visit ‘My Orders’

In the ‘My Orders‘ section, search for the particular order you want to do an exchange on.

Step 3: Select the Product for Exchange

Locate the item you intend on exchanging and click on it. Subsequently, select the ‘Exchange‘ option present.

Step 4: Choose Exchange Reason and Options

Along with explaining the reasoning behind your exchange, what size or color you want to opt for will also be required.

Step 5: Schedule the Pickup for Exchange

For any exchange you’re doing, the Myntra delivery agent will come pick up the item from your address. Make sure to give and pick in a good and secure condition.

Step 6: Receive Your Exchange

After the returned item is received by Myntra, they will send a replacement for it to your address. The time frame for exchanges is the same as for placing new orders, so it might take several days after the return is received.

Can I Return the Myntra Product Without the Package?

People often ask if it is possible to send back a Myntra item without their packing. Generally, Myntra permits returns without the necessary packing. Still, one should keep the original packing, as well as the tags on the item to expedite the return. If you happen to have no packing, ensure that the item is sufficiently packaged so that it gets no damage while being shipped.

Tips for a Smooth Return and Exchange Experience on Myntra

  •  Do Not Wait: Make sure to make the request for an exchange or return within 330 days.
  • Prodays Condition Verification: The product has not been used and has tags and labels for identification.
  • Packaging Securing: Even if the item is missing the packaging seal, you should ensure that the product is nicely sealed to prevent breakage during the pickup.
  • Confirm the Permit: Some forms of items like clothing for intimate use or beauty items may be marked as non-returnable or non-exchangeable. Always double-read Myntra’s restrictions for particular products.

Also Read: How to Cancel Order in Myntra

Conclusion

Myntra has created a simple and easy-to-follow return and exchange policy to ensure that customers are not faced with any challenges. This is how you go about placing an exchange or a return on Myntra, simply follow the easy steps outlined above. Make sure that you always abide by the set return policies so that there will be no issues in processing your request. Whether it is for a size change or a return for a refund, Myntra has ensured that online shopping is free from fears and regrets.

1. How do I return a product on Myntra?

  • Log in to your account on Myntra and go to the menu ‘My Orders’.
  • Select the relevant product, click on ‘Return’, select a reason for the return, and schedule a pickup.

2. Can I return Myntra products without the original packaging?

You may return an item with no packaging, but it should be unused and in the original condition with tags.

3. How do I exchange a product on Myntra?

Open ‘My Orders’, choose the item you want to return, and click ‘Exchange’.

4. What items cannot be returned on Myntra?

  • Intimate wear, jewelry items, and beauty products are usually in the non-returnable category.
  • Please check the product page for return exceptions.

5. How long do I have to return a product on Myntra?

Myntra allows a return period of 30 days from the date of delivery.

6. How long does Myntra take to process refunds?

Refunds are done in 7 to 10 working days after the return request is accepted.

7. Can I return sale items on Myntra?

As long as the conditions set forth for returns are fulfilled, items on sale can be returned.

8. How can I track my return or exchange?

You can follow the status of your return in the ‘My Orders’ feature of the Myntra application.

9. What if my product is damaged or defective?

In case the item is broken, choose the option ‘Damaged’ for the return reason and Myntra will refund you or send a new product.

10. Can I exchange a product for a different item?

Myntra allows for exchanges of products, but only for products of the same brand in different sizes or colors, not with different items.

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