There are various reasons why users might want to close their accounts and you are not the only user thinking about quitting Amazon Pay Later. You might be simply trying to further manage your finances or looking for different payment options altogether. Regardless of why you wish to close the account, the process does not seem to be simple as it tends to depend on the institution that is managing your account. This guide will serve as a detailed walkthrough that encompasses everything you need to know to close your Amazon Pay Later account.
What is Amazon Pay Later?
Amazon Pay Later is an option that lets you buy things on Amazon using a loan that can be paid off in parts over a certain period. This service works with several financial entities such as banks and lending firms. While it’s an effective form of transacting on the platform, some clients of Amazon may want to close their accounts due to reasons such as better financial discipline, a change in the frequency or nature of the purchases, or a change in their loyalty to a specific service, say payment services.
Why Close Amazon Pay Later Account?
There could be multiple reasons as to why you might want to close the account on the Amazon Pay Later, such as:
Managing Multiple Tools: If you have multiple tools of financing, then closing the account will assist in managing the financing well.
Seeking For Other Options: Some people do not like to take payments via installments and prefer using their credit or debit cards.
Not Regularly Used: If you don’t order Amazon items regularly and are getting Amazon pay later services, then it will make sense to close the account.
Concerns Related To Security: In case you have concerns related to privacy on other payment options that you have linked and want to deactivate the service then you may do so.
How to Close Amazon Pay Later Account – Step-by-Step Guide
Closing an Amazon Pay Later account requires a call to customer service or the specific lending partner. Depending on the lender on your account. Follow the steps below to get it resolved.
Method 1: Contact Amazon Customer Care to Close the Account
Step 1: Proceed to get in touch with Amazon’s Customer Care Department
The very first thing that you are required to do if you are planning on closing your Amazon Pay Later account is to contact Amazon Customer Care. Here are some of the ways of contacting customer care:
- Calling the Amazon Pay Later customer care helpline
- Using the live chat option on Amazon’s website or app
Once you contact the representative of Amazon, make sure that you clearly say that you want to close your Amazon Pay Later account.
Step 2: Make a Closure Account Request
Make sure that you send a request to them stating that you want to close your Amazon Pay Later account permanently. The representative will assist you with the procedure and they’d likely ask for details from you to authenticate your request. It is essential that you do not have any half-paid bills pending from your end before you make this request.
Step 3: Confirm Your Identity
To make sure that you don’t get any fraud done or your account or identity stolen especially when your account is that of Amazon, the company will request some of the information to confirm your identity. So be ready to share:
- Your details
- Account-related information
- Authentication via One-Time Password (OTP), if required
Step 4: Request Closure Confirmation
Ensure that you write an email or present a document verifying that the Amazon Pay Later account has been closed once the necessary procedures have been executed. Alternatively, make a written request determining the closure of the Amazon Pay Later account.
Method 2: Contact Axio (formerly Capital Float) Customer Service
For situations where Axio is handling Pay Later on Amazon, the requesting individual needs to make direct contact with Axio to close the account.
Step 1: An email will be directed to Axio
In instances where Amazon’s Customer Support nominated the closure application, an email can be sent to their support department at ask@axio.co.in requesting to close an Amazon Pay Later account alongside providing your account details.
Step 2: Approach Axio Contact Centre Services.
Another option entails directly reaching out to an Axio representative by calling 080-68075001 from 9 AM to 9 PM all week round where a customer care representative will assist you in closing your Amazon Pay Later account.
Step 3: Following Instructions
For the account closure procedure, Axio’s customer service will assist you. There are possibilities that you might have to provide some form of proof for identity verification and also pay some dues if you owe any.
Method 3: Approach IDFC FIRST Bank (If Necessary)
If your Amazon Pay Later account is being operated by the IDFC FIRST bank, you need to complete the following steps to close this account of yours:
Step 1: Call the Customer Service Number of IDFC FIRST Bank
In order to contact the customer support service of IDFC FIRST Bank, simply call 1860 500 9900. The timings for this service are between 9:30 AM to 6:00 PM from Monday to Friday.
Step 2: Proceed with Closure of the Account
After being in touch with the executive of customer care, give a request to close the account Pay Later account This would require you to pay all of your pending payments if there are any pending, and also confirm your identity over the call.
Step 3: Follow the Closure Procedure
Do follow the steps provided by the customer support staff to ensure your account is closed. This is vital as you need to provide proof of closure to your concerned authorities.
Method 4: Approach the RBI Ombudsman (If Necessary)
When you have issues closing the account or if the RTI custodian is unresponsive, you could take the matter to the RBI Ombudsman.
Step 1: Register a Complaint
Go to the RBI Ombudsman portal and file a complaint if you’re unable to get a resolution. Include all the relevant details, such as your account information and previous communication.
Step 2: Track Your Complaint
An application once submitted will be given a complaint tracking ID which tracks the application. The Reserve Bank of India will contact you through email regarding the progress of your complaint.
Things to Consider Before Closing Your Amazon Pay Later Account
Here are some points to think about before closing your account:
- Outstanding Payments: It is important to ensure that there are no pending EMIs or dues on the account since such will be processed after the dues are settled.
- Credit Score Impact: Do keep in mind that canceling an open credit line can have bearings on your credit rating and this is so long as there are no repayments several times due.
- Loss of Flexible Payment Option: When you close your Amazon Pay Later account, you will no longer be able to take future purchases in case you prefer the option of paying in EMIs.
Also Read: How to Close Flipkart Pay Later?
Conclusion
Account closing for the pay later feature of Amazon can be done in more than one way, depending on the lending partner. Reach out to Amazon, Axio, or IDFC FIRST Bank and settle all dues, for example. Always ask for written confirmation of closure.
If the problem exists, you can go to the RBI Ombudsman for supervision. The process of account closure might make dealing with your money much more convenient, however, make sure to properly understand the procedure to avoid any issues or disputes.
FAQs Related To Close Amazon Pay Later Account.
1. How can I close my Amazon Pay Later account?
Contact Amazon customer service or a relevant lending partner like Axio or IDFC FIRST Bank. Make sure all outstanding payments are cleared before submitting your closure request.
2. Can I close my Amazon Pay Later account immediately?
No, account closure isn’t immediate. You must first settle any pending EMIs or dues, and the closure process may take a few days.
3. Is it necessary to contact customer support to close Amazon Pay Later?
Yes, Amazon doesn’t provide a direct option to close the account online. You must reach out to customer care through phone, email, or chat to initiate the process.
4. Will closing my Amazon Pay Later account affect my credit score?
Closing your Amazon Pay Later account can affect your credit score if there are unpaid dues. It’s recommended to clear any pending payments and request written confirmation of account closure to minimize any impact.
5. What should I do if I’m unable to close my Amazon Pay Later account?
If you’re unable to close your account through Amazon customer service or your lending partner, you can escalate the matter to the RBI Ombudsman for further assistance.
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