Hello Friends, Today’s blog is on How to Cancel an Order on Zomato – The easiest Method.
In this age of speed and efficiency, growing reliance on food delivery apps makes it possible to quench hunger without needing to leave the house. Having Zomato with you, one of the biggest food delivery marketplaces in India, never makes it harder to satisfy your appetite, with a click, make an order and tasty dishes are on their way. What if you, however, tend to make a wrong order or change your mind about the order you placed? Don’t panic! Order canceling on Zomato is not a daunting task.
In this article, we will explain how to cancel your Zomato order. We will also provide information about the refund process and respond to frequently asked questions related to the cancellation process.
Can I Cancel My Zomato Order?
It is indeed possible to cancel your Zomato order but it gets complicated if you try to do it after a certain point considering the cut-off time with the restaurant. Zomato has a facility where you can cancel your order until such time that the restaurant accepts the order or chooses to assign a delivery person.
Here are the different scenarios in which you can or cannot cancel an order:
When You Can Cancel Your Order:
1. Before Acceptance: If your order is yet to be accepted and it is in the pending stage, you may choose to cancel such an order without any hassle.
2. Restaurant Accepts the Order but Delivery Person Hasn’t Picked It: In situations where the restaurant has accepted your order, in which case a person from their side may have picked it up, can be canceled by you if no food has been taken by the delivery partner yet.
When You Can not Cancel Your Order:
1. Once the Delivery Person Picks It Up: If the delivery partner already has the food in which he is on the way, you have no option but to keep the order in place.
2. If Food Is Being Prepared: Once a particular restaurant starts cooking your food, contacting them to change or cancel the order might cost extra charges.
Identifying these scenarios aids in knowing when it is acceptable to cancel an order considering that all other conditions have been met.
How to Cancel an Order on Zomato: Step-by-Step
To cancel your Zomato order, follow these simple steps:
Step 1. Open the Zomato App or Website
- Open the Zomato app on your smartphone or visit the Zomato website on your desktop.
- Log in using your Zomato account credentials to access your profile.
Step 2. Go to “My Orders” or “Order History”
- On the Zomato app or website, navigate to the “My Orders” or “Order History” section. Here you can see all your recent orders.
Step 3. Select the Order You Want to Cancel
- Find the order you want to cancel from the list of recent orders and click on it. You will see an option for “Support” at the top right corner.
Step 4. Click on “Support” to Open the Chat Window
- Tap on the “Support” button, and a chat window with Zomato’s customer support team will appear.
- Choose the option “I want to cancel my order” from the chatbot.
Step 5. Choose a Reason for Cancellation
- The chatbot will prompt you to choose a reason for canceling your order. You can select a reason from the available list, or if needed, write your specific reason.
Step 6. Confirm the Cancellation
- After selecting the reason, you will see a confirmation prompt. Confirm your cancellation, and Zomato will process the cancellation.
- You will receive a notification or an email confirming that your order has been successfully canceled.
Zomato Order Cancellation & Refund Policy
Zomato offers refunds based on the cancellation stage of your order:
- Full Refund: If you cancel your order before the restaurant accepts it or before the food is picked up, you are eligible for a full refund.
- Partial Refund: If food preparation has started, you may receive a partial refund based on the portion of the order.
- Processing Time: Refunds take 1-7 working days, depending on your payment method. If you don’t receive your refund within this time, contact Zomato customer support for assistance.
Tips for Avoiding Order Cancellations on Zomato
Although I understand how to undo a purchase, I’ve never been in a situation where I’ve had to consider it. To avoid making mistakes that lead to an order being canceled, here are a few suggestions:
Check Your Order Again: Check to see if all the items requested, the address for delivery, as well as payment information, is correct by clicking Place Order.
Order Ahead: When placing the order on an advance basis, make sure to have sufficient time in case an amendment is required to be done.
Find Offers: Make it a habit to take a few minutes and check for other available discounts or special offers before agreeing to the order.
Worry Delivery Times: Opt for eateries with a shorter range of estimated delivery times so as not to have to wait longer.
Conclusion
Should you place an order with Zomato and wish to cancel it fast, you will be able to do so relatively simply by using the app or the website. In case of any difficulties, Zomato has provided you with customer care help that is always ready to assist you.
Make sure that you pay close attention to what has been shared on canceling an order with Zomato or any tips with regards to placing the orders to ensure that all of your placed orders go through. Wishing you all a stress-free Zomato experience!
FAQs Related To How to Cancel Order on Zomato?
How do I go about canceling a Zomato order?
To cancel your Zomato order, open the application or website, head to “Order History,” choose the order that you placed and then click “Support.” With the support menu that appears, select “I want to cancel my order” and follow the instructions to cancel the order.
Can I cancel my order if the restaurant has already accepted it?
If you have approved the order and the delivery partner hasn’t taken the food yet, you are free to cancel your order. Once the delivery partner takes the order, you cannot cancel your order.
Will I receive a refund if I cancel my Zomato order?
Yes, you can get a refund. If you make the cancellation after the restaurant receives the order, you can get a full refund. In the case that the food item was being prepared, you will receive only a portion of the funds back.
How long does it take for Zomato to process a refund after cancellation?
Refunds usually take 1-7 working days, depending on your payment method. And it differs from each payment mechanism. After the time has passed and you still haven’t received your funds back you can contact Zomato customer support for further help.
What happens if I try to cancel my order after the delivery partner picks it up?
After the food is picked up and on the road, we cannot cancel our order. In such a scenario, the delivery will need to be accepted since it has already been dispatched.