How To Cancel Order On Swiggy

Swiggy is among the top three food delivery services in India, and as usual, it is convenient to order food. But there are also times that an order cancellation will be needed for one reason or the other whether it is because of a change of mind, food problems or an order mistake that was made. When in such scenarios it will be good to know the process of cancelling your Swiggy order in a fast and simple way.

In this article, we focus on the cancelling aspects of your food order. Among these might be the reasons that could have made you change your mind, the important things to take note of during the process and the entire process itself.

Reasons to Cancel a Swiggy Order

So before I proceed to the procedure, let us go through a few of the reasons for which users would like to cancel their Swiggy Orders:

  • Change of Plans: You ordered food and realized later that your food was no longer required since your plans changed.
  • Accidental Orders: It happens sometimes, more in stuffing than in ordering, resulting in unnecessary items to a duplicate order.
  • Delay in Delivery: If you find out that the food ordered is taking too long and you wish to cancel the order instead.
  • Order Mistakes: That is, an error in the dish, such as using the wrong ingredients or leaving certain ingredients out of the preparation.
  • Payment Issues: Irrespective of the reason, be it non-receipt of an item, non-payment, or a billing problem, one may wish to cancel one’s order.

How to Cancel Your Swiggy Order: Step-by-Step

How to Cancel Your Swiggy Order: Step-by-Step

A. Through the Swiggy App (Mobile)

1. Check Cancellation Policy: Before finalizing your order, review the cancellation policy on the checkout page.

2. Cancel Within 60 Seconds: If you’re paying via Cash on Delivery (COD), cancel the order within 60 seconds. You’ll see a countdown timer below the “Call” button. Click the “Cancel Order” icon for immediate cancellation.

3. Access Help & Support: After placing the order, go to the food status window.

Tap the three vertical dots in the top-right corner and select “Help“.

4. Request Cancellation: Choose “I want to cancel my order”.

The Swiggy bot will prompt you to select a cancellation reason.

Your order will be successfully cancelled.

B. Through the Swiggy Website (Desktop)

If you’re using the desktop version of Swiggy, you can follow a similar procedure:

1. Log in to Swiggy Website: Visit the Swiggy website and log into your account.

2. Go to ‘Your Orders’: Navigate to the “Your Orders” section, usually accessible from the profile menu or dashboard

3. Select the Order and Cancel: Choose the order you wish to cancel. If the option is available, click “Cancel.”

4. Confirm Cancellation: As with the app, confirm the cancellation when prompted.

If you miss the 60-second window, contact Swiggy customer support for further assistance.

Swiggy Cancellation Policy: Key Points

Before cancelling an order, it is important to understand Swiggy’s policy regarding cancellations. Here are the important things to consider:

  • Cancellation Period: The cancellation of the order is allowed only until the restaurant has started preparing the order. If the food has already been prepared, then the cancel option may be disabled.
  • Cancellation Charge: Swiggy may apply a letting-go charge or fee based on the progress of account establishment in the cooking process. In some cases, you may be charged late cancellation fees.
  • Refund Timeline: Acceptable later on placed order cancellations list include receiving full payment refund if requested through acceptable means. Normal refunds are processed back to the original form of payment which can take several business days.
  • Exceptions to Refund: There are no payment refunds if the restaurant has already cooked your food or assigned delivery services like Uber Eats to your order.
  • Technical Help: If you’re in search of cancelling the order but you’re unable to do it yourself, Swiggy customer care can help merge the situation. They should be able to sort it out for you.

Cancellation Based on Order Status

The ability to cancel your order largely depends on its current status in the system: 

  • Order Yet to be Confirmed: If your order is still waiting for the restaurant to confirm, you should be able to cancel it
  • Order in Preparation or Awaiting Dispatch:  now that the restaurant has started preparing the food, you can proceed to cancel the order at this point. Customer support will later assist in this situation. 
  • Order Dispatched or Out for Delivery: Now if the food is already on the way out and has been sent there is no cancellation possible under normal conditions. You may need to accept the delivery or deny it. This might also complicate reimbursement.

Tips for Managing Your Swiggy Orders Effectively

To reduce the probability of cancelling an order and ensuring a smooth experience, consider the following advice:

Tips for Managing Your Swiggy Orders Effectively

  • Check Your Order Once More: Prior to completing your purchase, check the food items, delivery address and payment methods once again to prevent making inadvertent errors.
  • Order Tracking: Swiggy provides real-time tracking of orders. Check the status to avoid any inconsistencies.
  • Plan: In case you are not sure about your plans, place the order an hour or two in advance of the timeline when you want to receive the food.
  • Contact Customer Support Before Time: In case of an order cancellation, avoid waiting for the time when you have for sure to cancel. The earlier you call, the better the chances of a refund.

Also Read: How to Cancel Order in Zomato

What to Do if You Can’t Cancel Your Swiggy Order?

Sometimes, you might not be able to cancel your order directly through the app or website. Here’s what you can do:

A. Contact Swiggy Customer Support

Via Swiggy App: Head over to the app, go to “Help Support and then contact us”, and or chat or call Customer Support.

Via Swiggy Website: Visit the website and log in. Head over to the “Help” option and see the customer support contacts options available.

Explain the issue clearly, and the team will assist you with cancellation or other solutions.

B. Reject the Delivery

 If the order has already been dispatched and do not wish to receive the order you can refuse the order at the discretion of the person to whom the order is being delivered But it is worth noting that this won’t always guarantee a refund as it is highly contextual.

Conclusion

Swiggy’s cancellation policy is quite easy to deal with but there is a time to act, and that is what must be paid attention to, in addition to the fees and refunds, which guarantee their smooth work. If you do not still wish to place an order, please make sure you have everything right and confirm removing unwanted orders in a short period. In case you face any difficulties, do not hesitate to contact support to resolve the issues.

1. Can I cancel a confirmed Swiggy order?

Unfortunately, once an order has been confirmed and the restaurant begins preparing your order, you are unable to cancel. Kindly reach out to customer support after confirming your order, however, refunds are not guaranteed.

2. How to cancel a Swiggy order via the app?

In the Swiggy app, under the Your Orders section, choose the order you want to cancel, and if the option to cancel is available, simply tap unlock it. Once you get the on-screen pop-up, choose to cancel it.

3. Will there be a cancellation fee?

Yes, if the restaurant has prepared the order for delivery, you may have to be charged a cancellation fee. To be safe, it’s advisable to cancel orders at the very beginning.

4. How long does a refund take after cancelling?

Refunds generally take 3-7 business days depending on the payment method that you have used to pay for the order.

5. What if I can’t cancel my Swiggy order?

In the case where the Swiggy order cannot be cancelled, Swiggy support is there to assist you. If the order is out for delivery, you can simply refuse the food but this will not guarantee you a refund.

6. Is it possible to cancel a Swiggy order after dispatch?

Once Swiggy dispatches an order, it may not be possible to cancel it directly using the application. Nevertheless, reaching out to Swiggy customer care service may be useful. In some cases, they might assist in cancelling the order as long as it has not been delivered.

7 . Is there a possibility of cancelling my Order after the delivery?

Regretfully, Swiggy allows no cancellations after the delivery of the order. However, you may report the order to customer care services in case of disputes and they may compensate you depending on the situation.

8. How do I contact Swiggy support to request a cancellation?

If you are unable to cancel an order through the app, open the Swiggy application, go to the help and Support section explain to the customer service officer the issue, and they will help you to cancel the order and resolve other related issues.

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